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Terms And Conditions

General Booking Terms and Conditions:

  1. The following General Booking Terms and Condtions apply to Westwind Bork Havn ApS, Westwind Nord ApS, Westwind Syd ApS (hereafter referred to as ”Westwind Watersport Group”).

  2. Upon booking, a contract is made between Westwind Watersport Group and the customer. The person making the booking accepts the contract on behalf of all members of the party and is responsible for making sure they adhere to our booking terms and conditions.

  3. The following Booking Terms and Conditions apply to the booking of any Westwind Watersport Group activity as set out in the booking confirmation.

  4. These Booking Terms and Conditions contain important information concerning participation by you and all members of your party and accordingly, by booking, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Westwind Watersport Group.

  5. Westwind Watersport Group reserves the right to make changes to the activities where necessary to conform with any applicable safety or other statutory requirements or otherwise.

  6. It is the customers responsibility to arrive on time for their scheduled activity. Wind and time wait for no man, if you do not arrive on time we cannot guarantee participation.

  7. All clients, observers and their guests are required to act responsibly and courteously at all times and to respect all Westwind Watersport Group staff and other clients. Westwind Watersport Group shall be entitled to prevent any person from undertaking or completing the activities in the event that it deems their behaviour unsuitable. No refund will be payable in such circumstances.

  8. Westwind Watersport Group will not be responsible for any damage to or loss of clothing or personal items resulting from participation in the activities.

  9. By booking you accept the inherent risks associated with watersport activities, however you understand that the benefits of participation considerably outweigh the potential risks associated. Whilst we make every effort to minimise the risk of injury on our activities, we advice all participants to take out personal injury insurance.

  10. Any customer under the age of 18 years must have the explicit permission of his/her parent or legal guardian before being able to take part in any activity offered by Westwind Watersport Group. The parent or guardian need to be aware and accept the risks involved in watersports and satisfy themselves accordingly.

Booking Confirmation: 

  1. No booking shall be deemed to have been accepted unless done so in writing (which includes email) by Westwind Watersport Group.

  2. Session dates/times can only be cancelled or changed by the customer within 48 hours of making the booking, after this period has elapsed an admin fee (DKK 100,-) will be payable (if bookings are made within 48hrs of activity time, no cancellations or changes can be made).

  3. You must advise Westwind Watersport Group within 48 hours of any mistake in your activities booking confirmation.

  4. Westwind Watersport Group shall take all reasonable steps to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each client to ensure they arrive in sufficient time. Late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.

  5. If any participant or member of the clients group fails to attend or to participate for any reason, any monies paid are non-refundable.

  6. If any participant changes their mind once wetsuit has been fitted and/or the activity has commenced or fails to complete the activity for any reason no refund will be available

  7. Any typographical, clerical or other error or omission in any booking confirmation or other documentation (including electronic documentation) issued by Westwind Watersport Group shall be subject to correction without any liability on their part.

Group Bookings:

  1. Subject to any terms agreed in writing between Westwind Watersport Group and the client, our charges shall be calculated at our current rates.

  2. Cancellation and changes by the customer:

    2.1 Amendments to bookings may only be made up to 7 days prior to the activity date. After which no amendments can be made to bookings.

    2.2 No charge shall be made for amendments within the 48hr window after booking.

    2.3 Refunds may only be requested within 48 hours of the booking being made, and will be subject to the deduction of an admin fee. If bookings are made within 48hrs of the activity date no refunds can be requested.

    2.4 Reductions in numbers can be made (subject to a DKK 100,- administration fee) to bookings up until 7 days prior to your activity date.

    2.5 Should there be last minute additions to your booking we will always attempt to accommodate them (additional fees will apply), although increases cannot always be accepted at short notice due to staffing ratios and equipment availability.

    2.6 Should you choose to cancel the booking less than 7 days prior to the activity date, you will be refunded by way of credit to your customer account or gift voucher, which will be valued for future use within one year.

  3. Cancellation and changes by Westwind Watersport Group:

    3.1 Only Westwind Watersport Group shall be entitled to postpone or amend a session for any reason once a booking has been made.

    3.2 Westwind Watersport Group shall take all reasonable steps to provide the activities agreed upon booking, however it must be remembered that we operate in a dynamic outdoor environment and we may be required to make amendments at short notice in order to ensure the safety and enjoyment of participants and staff.

    3.3 In the event that we are required to postpone a session, and any bookings made for that session, due to unsuitable weather or sea conditions that would affect the safety and enjoyment of the session, we shall take all reasonable steps to notify clients as soon as possible.

    3.4 In the rare instances that it may be necessary, Westwind Watersport Group reserve the right to cancel any activity where weather conditions or sea state prevents safe participation or where insufficient bookings or participant cancellation make the activity unworkable.

    3.5 In the rare instance that we may need to cancel your selected session we will always offer;

    • An alternative activity (should the participant wish to take up the offer of a transfer, any difference in cost will be charged or credited accordingly).

    • To rebook the session for an alternative date.

    • A gift voucher for the cost of the activity, which is valid one year.

    • Refund at the managements discretion.

Personal Property and Liabilities:

  1. Westwind Watersport Group shall not be responsible for the loss off or damage to any personal property or person arising from the booking or participation in the activities. It is suggested that all our clients property be secured by the client in an appropriate location. If a client request Westwind Watersport Group look after any property then Westwind Watersport Group cannot guarantee it’s security and no responsibility will be taken for loss or damage. Property belonging to the customer is at all times the responsibility of the customer.

  2. No responsibility can be taken by Westwind Watersport Group for travel or accommodation costs incurred by clients where a session is postponed at late notice.

  3. Westwind Watersport Group reserve the right to refuse participation to clients if we believe them to be under the influence of alcohol and/or drugs. No refund will be provided in this instance.

Acknowledgement of Risk:

  1. Participation in watersport activities involves some inherent risks and whilst Westwind Watersport Group, their staff and agents are appropriately qualified, experienced and licensed by relevant bodies and constantly work to limit the risk of these activities, participants must acknowledge these risks and take steps to act in their own best interests.

  1. Whilst we make every effort to minimise the risk of injury on our activities, we advice all participants to take out personal injury insurance.

  1. All bookings are on the basis that the customer will, at all times, observe the safety regulations and follow the safety instructions of Westwind Watersport Group and it’s staff.

  1. Any customer under the age of 18 years must have the explicit permission of his/her parent or legal guardian before being able to take part in any activity offered by Westwind Watersport Group. The parent or guardian need to be aware and accept the risks involved in watersports and satisfy themselves accordingly.

Safety and Activity requirements:

  1. All clients will receive a safety briefing and instruction from a staff member prior to the beginning of an activity, these must be adhered to at all times.

  2. Due to the nature of watersport activities all participants should be reasonably fit and healthy. The activities may be physically and mentally demanding and require varying degrees of agility, strength and stamina. If participants have medical concerns they are advised to consult their own Doctor in advance. All Clients/participants must certify that they do not have a medical condition which might be made worse by participating in an activity with Westwind Watersport Group or which might increase the chance of me being involved in an accident or incident, resulting in injury to themselves or others including but not limited to; heart condition, epilepsy, back, shoulder, neck or joint problems. Participants with such conditions may participate at their own risk.

  3. Watersport activities may have specific requirements (i.e. Swimming ability, age, weight restrictions) anyone who does not meet these requirements will not be allowed to participate in the chosen activity and it is the bookers responsibility to ensure that all members of your party meet these requirements when booking.

  4. Westwind Watersport Group reserves the right to refuse admittance to the activities or to prevent any person from undertaking or completing the activities in the event that it deems they are not capable to proceed or may be putting the safety of others at risk. This includes anyone who does not comply with the safety rules or advice, who misuses Westwind Watersport Group equipment and safety systems or who is deemed under the influence of alcohol or drugs. No refunds or compensation will be payable in such circumstances.

  5. All participants must be confirmed capable to proceed to the next level of any activity by an Westwind Watersport Group Instructor and the Instructor’s decision on the day is final.

  6. All Clients are required to wear any necessary safety equipment provided by Westwind Watersport Group and fitted by an instructor in order to participate. Removal or failure to correctly wear the given safety equipment may result in exclusion from the activity.

  7. Due to the physical nature of the activities, Westwind Watersport Group recommends that pregnant women seek medical advice prior to taking part in activities and do so at their own risk.

  8. Westwind Watersport Group will always make adjustments as is within our control to enable clients with disabilities to take part in activities. Please get in contact with us prior to booking/your activity in order to discuss how we can look to accommodate your disability.

  9. No refunds or compensation will be payable should the Client/participant decide not to participate or complete any of the activities for any reason.

Photography:

  1. Westwind Watersport Group may often take photos on our activities. These photos may be used for both online and offline advertising purposes by Westwind Watersport Group.

    1.1 The photos are stored on a private server and are available for inspection at any time by anyone who makes a genuine and credible request.

    1.2 No photos published by Westwind Watersport Group will ever include names of customers.

  2. If you have any concerns or do not wish to be included in any photos please make it clear to your activity leader before activity commencement.

Issues & Complaints:

Westwind Watersport Group prides itself on the quality of its service. If you feel that the quality of your experience did not match the expectations, or where problems on the activity may have been encountered. We ask you to undertake the following:

  • You speak to an instructor immediately following an activity or course.

  • You must be able to articulate and provide detail as to why you believe there is cause for complaint.

  • All communication will be reviewed by the Station Manager, where the situation will be investigated thoroughly.

  • Refunds may be offered at managements discretions only and after full investigation. Any refunds made will only be from the cost payable to Westwind Watersport Group, no other expenses or compensation will be recoverable.

Errors, omissions or amendments:

Westwind Watersport Group endeavour to keep to all published prices and other information up to date but reserve the right to alter them at any time. You will be advised of any price amendments or other relevant changes made after the booking is processed and will be given the opportunity then to cancel or make amendments as necessary.

These terms and conditions are correct at the time of writing.

Date of publication: 5th June 2019

 

14°
SW
14.1m/s
Mere om vejr

Hvide Sande

Monday 14 October - 2019

00-06 14°C 14.1 m/s SW
06-12 11°C 13.8 m/s WNW
12-18 12°C 3.9 m/s NNW
18-00 12°C 2.4 m/s ESE

Tuesday 15 October - 2019

00-06 11°C 7.8 m/s ESE
06-12 11°C 10.1 m/s ESE
12-18 14°C 6.6 m/s SE
18-00 15°C 5.7 m/s S

Wednesday 16 October - 2019

00-06 14°C 4.1 m/s WSW
06-12 12°C 3.6 m/s NNW
14-20 14°C 3.1 m/s WSW
20-02 13°C 9.2 m/s SSE

Thursday 17 October - 2019

02-08 14°C 9.1 m/s S
08-14 13°C 7.6 m/s SSE
14-20 13°C 8.5 m/s S
20-02 14°C 11.1 m/s S

Friday 18 October - 2019

02-08 14°C 5.4 m/s SSW
08-14 12°C 6.9 m/s SSE
14-20 13°C 8.4 m/s SSW
20-02 13°C 6.7 m/s SE
Weather forecast from yr.no, delivered by the Norwegian Meteorological Institute and the NRK